Terms & Conditions – Lumivex Lighting Studio
**Last Updated: August 2026**
Welcome to **Lumivex Lighting Studio**. By accessing our website, browsing our products, or placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.
1. About Lumivex Lighting Studio
Lumivex Lighting Studio is a provider of **decorative and architectural lighting solutions** for residential, commercial, and hospitality spaces. We are based in Chhawla, New Delhi, and serve customers across India.
2. Use of Our Website
By using this website, you agree to:
* Provide accurate and complete information when placing an order or contacting us.
* Use the website only for lawful purposes.
* Not attempt to damage, misuse, or gain unauthorized access to our website.
* Not copy, reproduce, or distribute our website content without permission.
Lumivex Lighting Studio reserves the right to restrict access to the website if these terms are violated.
3. Products & Services
Lumivex Lighting Studio offers products including:
* Chandeliers
* Hanging Lights
* Ceiling Lights
* Wall Lights
* LED Mirrors
* Outdoor Lights
* Track Lights
* Spotlights
* Profile Lights
* Magnetic Lighting Systems
* Customized Lighting Solutions
Product availability, specifications, designs, finishes, dimensions, and features may vary.
4. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, images, and prices displayed on our website are accurate.
However, slight variations may occur due to:
* Screen and display settings
* Manufacturing or finishing variations
* Product updates
* Lighting conditions
* Differences between product images and actual products
We reserve the right to update product information when necessary.
5. Prices
All product prices are displayed in **Indian Rupees (INR)** unless otherwise stated.
Prices may change without prior notice. Applicable taxes, delivery charges, installation charges, or other fees may apply where applicable.
In case of an accidental pricing or product information error, Lumivex Lighting Studio reserves the right to correct the error and, where necessary, cancel the affected order.
6. Orders
When placing an order, you must provide accurate:
* Name
* Contact number
* Email address
* Billing information
* Shipping address
An order is considered accepted only after confirmation from Lumivex Lighting Studio and is subject to product availability.
We reserve the right to cancel or refuse an order in cases such as product unavailability, incorrect pricing, inaccurate information, suspected fraud, or other circumstances beyond our reasonable control.
## 7. Payment
Customers must complete payment using the payment methods available on our website.
Payments may be processed through third-party payment gateways. Lumivex Lighting Studio does not intentionally store complete credit/debit card details on its own servers.
8. Shipping & Delivery
Lumivex Lighting Studio aims to provide delivery across India.
Delivery time may vary depending on:
* Product availability
* Delivery location
* Courier or logistics provider
* Weather conditions
* Public holidays
* Unforeseen circumstances
Customers are responsible for providing a correct and complete delivery address and contact information.
Delivery timelines provided on the website are estimates and may be subject to change.
9. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Once an order has been processed, packed, or dispatched, cancellation may not be possible.
For cancellation requests, please contact Lumivex Lighting Studio using the contact details provided below.
10. Returns, Replacement & Refunds
Returns, replacements, and refunds will be handled according to our applicable **Return & Refund Policy**.
If you receive a damaged, defective, or incorrect product, please contact us promptly with the order details and supporting photographs or videos where required.
Products may need to meet specific conditions for return or replacement, including original packaging and unused condition, where applicable.
11. Installation
Some lighting products may require professional installation.
Customers are responsible for ensuring that products are installed correctly and safely. Lumivex Lighting Studio may recommend professional installation where appropriate.
Any damage caused by incorrect installation, improper handling, modification, misuse, or negligence may not be covered under applicable warranty or return conditions.
12. Warranty
Where a product carries a manufacturer’s warranty, it will be subject to the applicable warranty terms.
Warranty coverage may vary by product and manufacturer.
Warranty may not cover damage resulting from improper installation, misuse, accidents, unauthorized modifications, electrical issues, or normal wear and tear, unless specifically covered by the applicable warranty.
## 13. Customized Lighting Solutions
For customized lighting products or solutions, specifications, designs, dimensions, finishes, pricing, production time, and other requirements will be confirmed with the customer before production.
Customized products may have different cancellation, return, replacement, or refund conditions.
14. Intellectual Property
All content on the Lumivex Lighting Studio website, including:
* Logo and branding
* Product images
* Text and descriptions
* Graphics
* Videos
* Website design
* Other original content
is owned by or licensed to Lumivex Lighting Studio unless otherwise stated.
You may not copy, reproduce, modify, publish, or commercially use our content without prior written permission.
15. Third-Party Services
Our website may use third-party services such as payment gateways, delivery providers, hosting services, analytics tools, and communication platforms.
Use of these services may also be subject to the terms and privacy policies of the respective third parties.
16. Limitation of Liability
Lumivex Lighting Studio makes reasonable efforts to provide accurate product information and reliable services.
However, we are not responsible for losses or delays resulting from circumstances beyond our reasonable control, including technical issues, courier delays, natural events, power failures, or third-party service interruptions.
17. Privacy
Your use of this website is also governed by our **Privacy Policy**, which explains how Lumivex Lighting Studio collects, uses, and protects your personal information.
18. Changes to These Terms
Lumivex Lighting Studio may update these Terms & Conditions from time to time to reflect changes in our products, services, website, or applicable requirements.
Updated terms will be published on this page with the revised date.
19. Contact Us
For questions regarding these Terms & Conditions, products, orders, or services, please contact us:
**Lumivex Lighting Studio**
**Phone:** +91 97185 28292
**Email:** [info@lumivexlighting.in](mailto:info@lumivexlighting.in)
**Address:** 267/1, Near Sarvodaya Kanya Vidyalaya, Najafgarh–Gurugram Road, Chhawla, New Delhi – 110071
Lumivex Lighting Studio